FAQs

Welcome to the Chikiny support centre. Below you will find answers to the most common queries to ensure your shopping experience is as smooth as possible.

1. What is the checkout process like on Chikiny?

Shopping at Chikiny is simple, swift, and secure:

• Step 1: Once you have selected your items, click the Shopping Bag icon in the top right-hand corner.

• Step 2: Review your selections and quantities, then click “Proceed to Checkout”.

• Step 3: Follow the prompts to enter your delivery details, choose a shipping method, and select your preferred payment option.

• Step 4: Double-check all details before confirming your purchase to ensure everything is correct.

2. How do I enter my details during the checkout process?

During checkout, you will be prompted to provide your delivery address, billing address, and contact information.

• Note: Please ensure all details are accurate to prevent any delays in processing your order.

• Top Tip: If you create an account with us, you can securely save your details for a faster checkout next time.

3. Which payment methods are accepted on chikiny.com?

We offer a variety of flexible and secure payment options to accommodate our global customers:

• Credit/Debit Cards: We accept major providers including Visa and Mastercard.

• Digital Wallets: PayPal is fully supported.

• Secure Gateways: Payments are processed via Stripe using industry-standard encryption to protect your data.

4. Can I amend or cancel my order after confirmation?

We understand that plans can change. If you need to modify or cancel your order, please contact our customer support team as soon as possible.

• Whilst we will do our best to accommodate your request, we cannot guarantee changes once an order has been confirmed.

• Please note that orders which have already been processed for dispatch cannot be altered or cancelled.

5. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your Tracking Number and a direct link to the courier’s website. You can use this to monitor your parcel’s progress in real-time.

6. What is the Chikiny return policy?

We want you to be delighted with your purchase. If you need to return an item:

• We offer a hassle-free return policy within a specified period (please refer to our full Returns Policy page for eligibility and timeframes).

• Conditions: Items must be returned in their original, unused condition with all packaging intact.

• Once we have inspected the returned goods, we will process your refund or exchange promptly.

7. What should I do if I receive a damaged item?

We apologise sincerely if your order arrives in less-than-perfect condition. To resolve this:

1. Contact our customer support team immediately.

2. Provide your order number and attach a clear photograph of the damage.

3. We will assess the issue and offer a suitable resolution, such as a replacement or a full refund.

8. How can I contact Chikiny customer support?

Our dedicated team is here to help with any questions or concerns:

• Email: support@chikiny.com (We aim to respond to all enquiries within 24 hours).

• Contact Us Page: Submit a query directly through our website.

• Live Chat: For immediate assistance, use our live chat feature available during standard business hours.