Refund Policy

At Chikiny, we operate our own production facility in Jacksonville, Arkansas. Because we control the manufacturing process, we stand behind our quality 100%. Our refund policy is built on trust, ensuring that our customers never face hidden costs or unfair deductions.

1. REFUND POLICY SUMMARY

We have simplified our financial terms to be as transparent as possible for both our customers and search engine bots.

2. ELIGIBILITY FOR A FULL REFUND

To receive a 100% refund with $0 deductions, please ensure your request falls within the 30-day window and meets the following criteria:

• Manufacturing Defects: Any physical flaw or error caused by our production workshop.

• Shipping Damage: Items that arrived broken or compromised due to transit.

• Fulfillment Errors: If we sent the wrong size, color, or design.

• Order Cancellation: If you cancel your order within the 4-hour window before it enters the production line.

3. $0 RESTOCKING & PROCESSING FEE GUARANTEE

We believe you shouldn’t be penalized for a return.

• No Hidden Fees: While many companies charge a 15-20% restocking fee, Chikiny charges $0.

• Total Transparency: The amount you paid for the product is the amount you get back. We do not subtract administrative or handling fees from your refund.

4. THE INSPECTION & APPROVAL WORKFLOW

Once your item is returned to our Jacksonville facility, we follow a strict timeline to get your money back to you quickly:

1. Arrival Notification: We will email you the moment your package is checked into our workshop.

2. Quality Inspection: Our expert team inspects the item within 2 business days to ensure it is in original condition (unwashed/unused).

3. Approval Status: You will receive a final confirmation email regarding the approval of your refund.

5. REFUND TIMEFRAMES & POSTING

We value your time and aim to process financial transactions as quickly as possible:

• Chikiny Processing Time: Once approved, we initiate the refund within 5 business days.

• Bank Posting Time: Depending on your financial institution (Visa, Mastercard, PayPal, or Stripe), it typically takes 3 to 10 business days for the credit to appear on your statement.

6. NON-REFUNDABLE SCENARIOS

To maintain our workshop operations, a refund cannot be issued in the following cases:

• Worn or Washed Items: Products that show signs of use, perfumes, or laundry detergent.

• Customer-Induced Damage: Items damaged due to improper handling after delivery.

• Personalized Products: Custom items with specific names or photos (unless a manufacturing defect is present).

• Final Sale Items: Products clearly marked as “Non-Refundable” during major clearance events.

7. SECURE PAYMENT PROTECTION

For your security and to prevent fraud, all refunds are credited exclusively to the original payment method used at checkout. We cannot issue refunds to different bank accounts, cash, or third-party applications.

8. DELAYED OR MISSING REFUNDS

If the expected timeframe has passed and you do not see your funds:

1. Check your bank account or credit card “Pending” transactions.

2. Contact your bank provider, as processing times vary by institution.

3. If you have done this and still have not received your refund, please contact us at support@chikiny.com.

9. GIFT REFUNDS

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a Chikiny Digital Gift Credit for the full value.

• If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

10. CONTACT OUR WORKSHOP SUPPORT

Our dedicated team in Arkansas is here to help with any financial or return questions:

• Email: support@chikiny.com

• Phone: +1 888-805-0020

• Workshop Address: 804 Clifton Cv, Jacksonville, AR 72076, United States

• Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)