Return Policy

1. POLICY OVERVIEW

This summary provides a quick glance at our return conditions. We are proud to offer a policy that protects our customers from additional costs during the return process.

2. 30-DAY RETURN WINDOW

You have a full 30 days from the date your package was delivered to initiate a return. We believe this provides ample time to inspect your purchase. Please note that if 30 days have passed since your delivery, we unfortunately cannot accept a return or offer an exchange.

3. RETURN ELIGIBILITY & CONDITION

To ensure a smooth return and a full refund with no deductions, the following conditions must be met:

• Original Condition: The item must be unused, unwashed, and in the same pristine condition that you received it.

• Original Packaging: The item must be returned in its original packaging with all tags, labels, and protective inserts attached.

• Proof of Purchase: A digital or physical receipt/order confirmation is required to process your request.

4. $0 COST RETURN & REFUND POLICY

Unlike other retailers, Chikiny does not believe in charging you to return an item that doesn’t meet your needs.

• No Restocking Fees: We charge $0 for restocking. You will receive the full amount paid for the product.

• No Refund Fees: There are no administrative fees to process your money back.

• Defective Items: If the return is due to our error (damaged or defective), we provide a pre-paid label at $0 cost to you.

5. ITEMS EXEMPT FROM RETURNS

To maintain our quality and hygiene standards, certain items are “Final Sale” and cannot be returned:

• Personalized Items: Custom-made products (including personal names, dates, or photos) produced in our workshop are unique to you and cannot be resold. These are non-returnable unless there is a manufacturing defect.

• Clearance Items: Products purchased during “Final Sale” or special clearance events.

• Worn/Damaged Items: Any item not in its original condition or damaged for reasons not due to our workshop’s error.

6. THE STEP-BY-STEP RETURN PROCESS

To start your return and ensure it is tracked correctly by our Jacksonville facility, please follow these steps:

1. Initiate Contact: Email our support team at support@chikiny.com with your Order Number and a brief reason for the return.

2. Authorization: Once your request is reviewed, we will send you a Return Authorization and specific instructions.

3. Secure Packaging: Place the item securely in its original packaging.

4. Shipping: Mail the product to our production facility. We recommend using a trackable service to ensure it reaches us safely.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a product that is defective or damaged due to a manufacturing error:

1. Contact us immediately at support@chikiny.com with a clear photo of the damage.

2. We will provide a Pre-paid Shipping Label ($0 cost) or offer a direct replacement at no additional cost to you.

8. INSPECTION AND REFUND TIMELINE

Once your return package arrives at our Jacksonville, Arkansas facility:

• Inspection: Our quality control team will inspect the item within 2 business days.

• Approval: Once approved, your refund will be triggered immediately.

• Credit: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

9. CONTACT INFORMATION & RETURN ADDRESS

All authorized returns must be sent to our official business and production location:

Chikiny Returns

804 Clifton Cv,

Jacksonville, AR 72076,

United States

• Email: support@chikiny.com

• Phone: +1 888-805-0020

• Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)