Shipping & Delivery

At Chikiny, we take full ownership of our supply chain. We manage our own logistics directly from our production workshop in Jacksonville, Arkansas. By handling our own fulfillment, we guarantee that every package is meticulously inspected, securely packed, and shipped with the highest level of craftsmanship and care.

1. SHIPPING RATES & COST STRUCTURE

We are committed to financial transparency. Our shipping fees are straightforward with no hidden handling costs at checkout.

2. PROCESSING & TRANSIT TIMELINES

We understand that you are eager to receive your handcrafted items. Because we ship directly from our workshop, we maintain a highly efficient schedule:

• Order Processing (1 Business Day): Orders placed before 2:00 PM EST are processed and prepared for shipment on the same day. Orders placed after this cutoff, or on weekends/holidays, will begin processing the next business day.

• Transit Time (2 Business Days): Our standard transit time across the continental U.S. is approximately 2 business days.

• Peak Season Adjustment: During major holidays or high-demand periods, please allow an additional +1 day for our workshop team to craft and quality-check your order.

3. SHIPPING AREA & COVERAGE LIMITATIONS

Currently, Chikiny focuses on providing premium service within the domestic market.

• Regional Coverage: We ship to all 50 U.S. states, including Alaska and Hawaii.

• Specific Limitations: At this time, we cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories (e.g., Guam, Puerto Rico).

• International Shipping: We currently do not offer international shipping, but expanding our global logistics is a core part of our 2026 roadmap.

4. OUR TRUSTED LOGISTICS PARTNERS

To ensure your handcrafted goods arrive safely, our intelligent logistics system selects the most reliable carrier for your specific destination:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

5. REAL-TIME ORDER TRACKING

The moment your package departs from our Jacksonville loading dock, you will receive an automated Shipping Confirmation Email. This email includes:

• Unique Tracking Number: Your dedicated package ID.

• Live Tracking Link: A direct portal to monitor the journey.

• Estimated Arrival: Real-time updates provided by the carrier.

• Note: It may take up to 72 hours for tracking information to populate after the initial carrier scan.

6. SHIPPING SUPPORT & ISSUE RESOLUTION

Chikiny is fully committed to resolving any logistics challenges. Please reach out to us at support@chikiny.com if you experience:

• Stalled Tracking: No status updates for more than 5 business days.

• Missing Delivery: Package marked as “Delivered” but not received.

• Transit Damage: Items arriving with visible damage to the packaging or product.

• Delayed Arrival: Orders not arriving within 7 business days of the ship date.

7. CONTACT INFORMATION

Our workshop support team is available to assist with all your shipping inquiries:

• Workshop Address: 804 Clifton Cv, Jacksonville, AR 72076, United States

• Email: support@chikiny.com

• Phone: +1 888-805-0020

• Operating Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)