Privacy Policy

Effective Date: 12 January 2026

Operational Headquarters: 804 Clifton Cv, Jacksonville, AR 72076, USA

At Chikiny, we value the trust you place in us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from chikiny.com.

1. INFORMATION WE COLLECT

To facilitate our in-house production and ensure accurate delivery from our Arkansas workshop, we collect:

• Identity & Contact Data: Your full name, email address, and telephone number.

• Delivery & Billing Data: Shipping address, billing address, and postcode.

• Technical Data: IP address, browser type, device information, and usage patterns collected via cookies.

2. HOW WE USE YOUR INFORMATION

We use your data strictly for legitimate business purposes:

• Order Fulfilment: Processing payments, manufacturing your custom items, and arranging shipment.

• Customer Support: Resolving issues via our support line at +1 888-805-0020.

• Fraud Prevention: Screening transactions for potential risks.

3. THIRD-PARTY DATA DISCLOSURE

We do not sell your data. We only share necessary information with:

• Shipping Carriers: FedEx, USPS, and UPS for delivery.

• Payment Processors: Stripe and PayPal for encrypted transactions.

• Analytics Providers: Google Analytics to improve our website experience.

4. DATA SECURITY AT OUR FACILITY

Since Chikiny manages its own production facility in Jacksonville, AR, we maintain direct control over data security. Customer data is only accessible to authorised personnel involved in order packing and quality control, protected by SSL encryption and internal firewalls.

5. YOUR DATA RIGHTS (ACCESS & CONTROL)

Regardless of your location, we respect your rights to:

• Access & Correction: Request a copy of your data or ask us to correct inaccuracies.

• Right to Erasure: Request that we delete your data once the legal retention period has passed.

• Marketing Opt-Out: Unsubscribe from marketing emails at any time via the “Unsubscribe” link.

6. USE OF COOKIES & TRACKING

Our Site uses “Cookies” to enhance your shopping experience. Cookies help us remember items in your cart and understand your preferences. You can choose to turn off all cookies via your browser settings, but some features of the Site may not function properly.

7. CHILDREN’S PRIVACY

Chikiny does not knowingly collect any personal information from children under the age of 13. Our products and services are directed to people who are at least 13 years old or older. If we discover a child under 13 has provided us with data, we will delete it immediately from our servers.

8. DATA RETENTION POLICY

We retain your personal information only for as long as necessary to provide you with our services and as described in this policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

9. INTERNATIONAL DATA TRANSFERS

By using chikiny.com, you understand that your information may be transferred to and processed in the United States. We ensure that all transfers outside of your country of residence are protected by appropriate legal safeguards and encryption standards.

10. CHANGES TO THIS PRIVACY POLICY

Chikiny reserves the right to update this policy at any time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage users to frequently check this page for any changes.

CONTACT OUR PRIVACY OFFICER

If you have questions regarding this policy or how your data is handled, please reach out to our team:

• Customer Support: +1 888-805-0020

• Email: support@chikiny.com

• Mailing Address: 804 Clifton Cv, Jacksonville, AR 72076, United States

• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)